Frequently Asked Questions

What is the staff ratio?

On our busiest day times we have:

Registered Manager, Deputy Manager, Senior Carer, 4 x Carers, Cleaner, Chef, Maintenance person, Activity Co-ordinator for 22 clients. All of these staff members have input or support our residents directly in one way or another. Thus our ratio is 1:2, 1 staff member to 2 clients.

 

How many staff do you have on night?

We have 2 waking night staff members and one Manager on call.

 

Can we bring our own furniture, bed linen etc?

We would encourage you to bring your own furniture and belongings. It will help you settle quickly and make you feel more homely and comfortable in familiar surroundings.

 

Do you have an activity programme in place? What kind of activities do you provide?

Yes, we have an excellent activity programme that was develop with a local In-Reach Dementia Team. This programme has been developed further by our Activity Coordinator.

 

We have a monthly activities programme on display.

 

Some of the activities we provide are:

  1. Monthly church service provided by a local church (other religions can be catered for, please speak to the staff)
  2. Professional entertainers visit every 2 weeks – singing, music, piano, guitar, reminiscence afternoons
  3. Cinema afternoons
  4. Daily Sparkle Newspaper (reminiscence newspaper)
  5. Communal activities with staff involving apple TV and youtube, IPads
  6. Cooking activities
  7. Board games – dominos, chess
  8. Memory games
  9. BBQ
  10. Birthday parties
  11. Afternoon teas in the garden
  12. Arts and craft
  13. Flower arranging
  14. Gardening on our high-rise beds

 

Do you do community outings?

Yes:

  1. Picnics in Arundel or High Downs
  2. Shopping trips to High Street
  3. M&S in Shoreham-by-Sea
  4. Theatre trips in Worthing or Littlehampton
  5. Adhoc outings in the car to the seafront
  6. Church visits for services or activities

 

Is the food home made? Do you have a chef?

Yes:

 

The main meals are freshly homemade. We provide and prepare all the food on the premises and do not use any external catering companies. Residents wanting a take way meal (i.e. Pizza, Kebab, Fish and Chips) are supported by the staff to order and collect/deliver.

 

Do you have a garden?

Yes, we have a large garden with a southerly aspect. We are currently adapting our garden to become more dementia and sensory focussed.

 

What are the visiting times?

You are welcome to visit at any time, however, we do have protective meal times to allow the residents to eat without distractions. Thus times to avoid: 12.30pm to 1.30pm and 5.00pm to 6.00pm.

 

We also ask for visitors not to arrive before 9.30am and to leave by 9.30pm (unless prior arrangements have been made) – this is to allow residents to have a relaxed morning and a relaxed evening when off to bed.

 

Are we allowed to bring children or pets when visiting?

We encourage children and pets to visit. We ask that children are supervised at all times and pets are kept on a lead and under control.

 

Do you have a car park?

We have facilities for a small number of cars and the main road has free parking. Please note we do not take responsibility for any cars parked on our premises.

 

Do you have a lift?

Yes, residents are supervised when required. The lift is serviced according to LOLERregulations.

 

Do you cater for diabetics?

Yes we have residents with diabetes and can cater for special dietary requirements.

 

Would you check on my mum at night?

Yes hourly checks performed and logged with Resident’s consent.

 

My father wonders around at night what measures do you have in place?

We have motion sensors, door sensors and under-mattress sensors to alert the carers when your dad would be out of bed. The staff would respond immediately to ensure his safety.

 

My relative has a habit of wondering off the premises, what safeguards do you have in place?

We have sensors around access points in the Home and our front door is secured. Staff carry out security checks at the beginning of each shift and hourly checks at night to ensure all clients are safe and accounted for.

 

I live abroad and want to speak to my family member.

We have various communication methods available to use – emails, video chats, letters or phone calls. We are happy to support you to chat to your family member by any of these means.

 

     

 

Know our aims, objectives, philosophy, vision, services, and quality of life at our home